Sunday, January 24, 2010

My Complaint Towards Tesco Ampang Has Been Answered…

Remember my previous post about my disappointment when shopping at Tesco Ampang? Not only complaining in my blog, I also sent them email regarding this.. And, after a few days, they reply me with these feedback..

Re: Feedback on Tesco Ampang (110110-011-018)

From: Support Office Customer Service <SupportOffice.CustomerService@my.tesco.com>

To: xxxxxxx@yahoo.com


Dear Pn. xxxx,

Thank you for your valuable feedback. We are sorry to learn that you had an unpleasant experience concerning stock availability and cleanliness issue at our Tesco Ampang store in your recent visit. Please accept our sincere apology for the disappointment and upset that this must have caused you.

We were extremely concerned to learn that the availability and the shopping environment were not up to your expectation. We would like to take this opportunity to assure you that this is most certainly not our normal standard of service, and that we treat complaints of this nature extremely serious. It is our aim to provide our customer with good service each time you visit our store.

We have forwarded your comment to the Store Manager, Mr. Gunasegran who will look into the matter that you have raised.  We are confident that every effort will be made to rectify this situation.

Once again, thank you for bringing this matter to our attention and sorry for the inconvenience that we may have caused you. 

Thanks & Best Regards,
yyyyyy
Customer Feedback Coordinator
Support Office_Customer Service
Tesco Stores (M) Sdn Bhd

We, as a customer we do expect good services, quality etc from the store we visited.. I hope they will improve their services in the future so that they can make the customers happy.. 

2 comments:

vin said...
This comment has been removed by a blog administrator.
vin said...
This comment has been removed by a blog administrator.